The better shopping experience

English
Start / Our offer / Store communication / Digital screens / Digital screens - FAQ

Digital screens - FAQ

My device is displaying “No video content…”
  1. On a PC (not a Mac), create a folder named “0” (zero) on a clean USB stick.
  2. Copy your content into the folder 0 on the USB stick.
  3. Power on the device and stay in the Pulse Player app which opens automatically when the tablet is powered on.
  4. Insert the USB stick into the USB1 port on the back of the device.
  5. A password prompt will appear that reads “Enter password (Auto Copy)”.
  6. Enter your password (The default password is “11223344”).
  7. Press “Confirm”.
  8. A dialogue box will appear asking “Will you copy directly or delete old contents before copy?” Select “Delete before Copy”.
  9. Wait for contents to be copied over and then remove USB stick. Your content should now play on the screen.
My device keeps crashing and restarting

Part of Pulse Players “Health Check” system detects unsupported files and throws an exception during launch. When this happens, the device will “Reboot on Error” in order to clear the issue. Should it fail it will continue to do so as detailed below.

  1. Allow the device to restart 5 times
  2. When prompted, delete the file located in the 0 folder
  3. When replacing the file in the 0 folder be sure the following steps are taken:
    - Copy the file to the USB stick from a PC and not from a Mac computer.
    - Check that the file you are trying to use is supported by the device. For example: PowerPoint is not supported.
My device's “Forward to” function is not working
  1. Access the Pulse Player settings menu by swiping a Z gesture on the screen or by pressing the Back button located on the back of the tablet. When prompted, enter your password (*Note – The default password is 11223344), and press Confirm.
  2. Scroll down by swiping in an upward motion.
  3. Select “Forward to Options” to enable forward to function.
  4. Select “Forward Target (TP Folder/URL)”.

If you want to forward to URL:

  1. Select “URL” from pop-up menu.
  2. Select “Set URL”.
  3. Delete default URL and type in desired URL.
  4. Confirm and return to Pulse by selecting “Back”.

If you want to forward to TP Folder:

  1. Exit the Pulse Player
  2. Prepare a blank USB drive with your desired files.
  3. Insert the USB drive into the tablet
  4. From the applications menu, select “Explorer”.
  5. Select “USB storage”
  6. Press and hold on the desired file and select “Copy” from the pop-up options.
  7. Select “Level Up” from the top toolbar
  8. Select “NAND FLASH”
  9. Navigate and enter the “tp” folder
    (If it does not exist create it by selecting “New Folder” from the main menu)
  10. Select “Editor” from the top toolbar
  11. Select “Paste”.
  12. Return to Pulse Player and check the forward to function.
  13. Ensure that Forwarding is enabled, and select TP Folder are your target
  14. Return to Pulse by selecting “Back”
My device is not connecting to Wi-Fi
  1. Select “Settings”.
  2. Slide the Wi-Fi setting to “ON”.
  3. Select the Wi-Fi network you wish to connect to.
  4. Type in the Wi-Fi password and select “Connect”. IMPORTANT: Make sure that below the Wi-Fi network you connected to, the word “Connected” is displayed. If not, try re-connecting.
  5. Moki app will automatically launch and register. If prompted, select “Activate”.
My device is not registering (stuck on registering)

Certain ports are required to establish a connection with the MDM services. This may not finalize due to a restricted internet connection (DMZ or Firewall Policies). You can disable the MDM services via Pulse or the Android Settings. Otherwise –

  1. Power off the Wireless Access Point
  2. Restart the device
  3. The device should no longer see the WAP and you should be able to make the changes necessary.
  4. Either connect to a different hotspot to finalize registration, or disable the MDM services.
  5. To disable the service – Turn off MDM in Pulse Settings
  6. Exit Pulse and enter Android Settings
  7. Locate Apps on the left pane
  8. Select Moki Manage from the list and Disable
My devices Auto Copy does not work
  1. Try removing and re-inserting the USB stick.
  2. Be sure the Pulse Player app is launched while you are attempting Auto Copy
  3. Make sure you are copying the content to the USB from a PC and not a Mac computer.
  4. Check to see if you created a folder named “0” (zero) on the USB and that the content is in that folder.
  5. Check to see if your USB stick contains an error. To do this, go to “My Computer”, right click on the USB memory stick icon, select “Properties”, select “Tools” and select “Check Now”.
My device has crashed/screen is frozen
  1. Press and hold the power button until the tablet restarts.
I cannot exit Pulse Player on my device

There are 2 ways to exit Pulse Player:

  1. Trace a large “Z” on the screen of the device to launch the Pulse Player settings, enter the password and select “Exit”.
  2. Locate the “Back” button on the back of the tablet and press it once to launch the Pulse Player settings, enter the password and select “Exit”.
I cannot adjust the volume on my device while Pulse Player is launched
  1. Enter the Pulse Player settings by doing a Z swipe or pressing the back button.
  2. Enter the password to access the settings
  3. Locate “Volume Adjustment Options” and select it to enable the setting.
I deleted Pulse Player, how do I get it back?

Contact Outform by submitting a ticket specifying your devices Model Number, Serial Number and Build Number and we will send you the correct Pulse Player for your device.

How do I locate my device’s Build Number?
  1. Enter the device’s Settings by selecting the gear icon.
  2. Scroll down through the Settings options until you see “About tablet”
  3. Select “About tablet” and you will see the Build number located in the right pane.
Setting up the Tablet Hardware

Connect the following components to the back side ports of the iDISPLAY tablet:

  • The power adapter, plugged in to a nearby plug outlet.
  • The tablet automatically powers on and initiates the Pulse Player software, which in most cases plays a sample video by default.
Playing Videos and Displaying Images

Copy video and image files to the tablet using a USB thumb drive as follows:

  1. Insert an empty USB drive into a computer and create a folder titled “0” (the number zero) at the topmost (root) directory of the drive. Ensure that no other content is on the drive.
  2. Copy the desired video and image files to be played into the “0” folder.
  3. Eject the drive from the computer and insert it into a USB port on the back side of the tablet.
  4. A password prompt appears on the display. Enter the configured password using the on-screen keyboard. By default this password is “11223344” without the quotation marks, and can be modified later.
  5. Upon successful entry of the password, select one of the two options that display, either to delete and replace the existing content on the tablet or to simply add additional content.
Supported File Formats

The tablet supports the following file formats:

• Standard Android applications (APK files) supported by Android 4.0 and more recent versions
• Video formats: 3gp / mp4 / avi / mkv / flv / mov / rm / rmvb
• Image formats: jpg / jpeg / png / bmp

Accessing the Pulse Player Settings

When content is being played on the display, use a finger to draw a Z shape on the screen. Start at the top left of the screen and move in the direction shown below.

Then enter the configured or default password (“11223344” without the quotation marks) when prompted to open the Pulse Player settings interface.
Modify the “Change Password” Pulse Player software setting to configure the password for this function.

When the Pulse Player forward to URL option is enabled, why does the configured website not appear when I tap the screen?

Two possible reasons are explained below:

  1. The device is not connected to the Internet. Refer to “Configuring the Android Operating System Settings” above.
  2. Ensure the configured URL is correct in the Pulse Player settings. Also, do not include “http://” at the beginning of the URL
When I insert a USB drive into my iDisplay device, the system does not automatically prompt me to load my content onto the device.

Check the following:

  • Ensure Pulse Player is running.
  • Unplug and reinsert the USB drive to ensure the drive is connected properly.
  • Ensure content to be played on the device is stored in a folder named “0” (the number zero), and that this folder is located at the top-most (root) directory of the USB drive.
  • Use your computer to check if the USB drive contains an error. View your computer’s operating system documentation to troubleshoot any problems related to the USB drive.
  • The USB drive was inserted into the “USB OTG (On-The-Go)” port of the iDISPLAY device with the Android system. “Developer options” setting “USB debugging” enabled. The “USB OTG” port can also be used for developer debugging purposes.

If the “USB debugging” setting is enabled, only the “USB” port can be used to load content onto the device. To use the “USB OTG” port, disable “USB debugging”.

What is the default Pulse Player password?

The default password is “11223344” without the quotation marks.

Why does my device reboot multiple times when I auto-copy data from my USB drive?

This happens when an unsupported/corrupt file is copied to the device. Pulse Player has a built-in auto recovery program that reboots the device a minimum of 5 times to protect the software configuration. After rebooting a number of times, a prompt appears requesting to delete the currently loaded content. Select “Yes” and enter your password. The content stored in the “0” folder on the device is deleted. Doublecheck the files on your computer to fix any problems related to the files, recopy the desired content to the USB drive from your computer, and then perform the auto-copy procedure a second time.